FAQs
Welcome to Cozié.
We’re here to keep things simple, honest, and smooth. If you’ve got questions, you’ll likely find the answers below. Still unsure? Email us anytime at support@cozie.co.za.
Q. How long does delivery take?
Orders are dispatched within 1–2 working days. Once shipped, your Cozié package usually arrives within 3–7 business days, depending on your location. During peak periods, delivery may take slightly longer — but we always aim to move fast.
Q. Where are orders shipped from?
All orders are packed and shipped from Cape Town (Woodstock).
Q. How fast do you process orders?
Orders are processed within 1–2 working days.
Q. Is delivery free?
Yes - free delivery on all orders over R750.
Orders under R750 have a R90 standard delivery fee.
Q. Do I get an order confirmation?
Absolutely. As soon as your order is placed, you’ll receive a confirmation email with all the details.
Q. What payment methods do you accept?
Visa, Mastercard, American Express, and most major debit/credit cards.
Q. Is my payment secure?
Yes. Our checkout is fully secure and SSL-encrypted.
Q. Can I return or exchange my Jelly Bra?
Yes.
Bras and intimate items may be tried on for fit.
If the fit isn’t right, you may request an exchange or refund, subject to quality inspection.
To qualify:
• Requests must be submitted within 7 days of delivery
• The item must be returned for inspection
• The item must not be damaged, altered, or excessively worn
All returns are reviewed by our quality control team to ensure hygiene and product integrity.
If approved, exchanges are processed within 3–5 business days after receipt.
Q. Who covers return shipping?
Cozie™ will cover return courier costs when the return is due to:
• Verified sizing guidance issue
• Manufacturing defect
• Material fault
• Incorrect item received
All other returns are reviewed individually, and courier responsibility is determined based on inspection findings.
Q. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery at support@cozie.co.za and include:
• Your order number
• Clear photos of the issue
We’ll resolve it as quickly as possible.
Q. Can you help me choose the right size?
Absolutely. Our support team is happy to assist before you order. Email us at support@cozie.co.za and we’ll guide you.
Q. Will you spam my inbox?
Never. We only send order updates and occasional exclusive offers — and you can unsubscribe anytime.
Q. Who covers return shipping for exchanges and refunds?
For exchanges, we’ve got you covered - Cozié™ will arrange and pay for the return courier.
For refunds, return shipping is the customer’s responsibility.
This helps us keep exchanges simple and affordable, while maintaining fair policies across all orders.